Frequently Asked Questions

Everything you need to know about your Kenshi experience.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, at Kenshi we prioritize ethical manufacturing and use organic or recycled fabrics whenever possible to minimize our environmental footprint.

Can I change or cancel my order?

Orders are processed quickly, but if you contact us within 60 minutes of placement, we will do our best to modify or cancel your request.